Title Banner

Help

1. How do I view my account information and manage my account online?
2. Can another family member access my online account?
3. Why is my e-mail address needed?
4. Can I contact the Patient Accounting office through e-mail?
5. Besides viewing my account and paying my bill online, what other resources are available from the site?
6. Do I need to enroll in order to use these other resources?
7. Will I be able to combine several open accounts for my different visits and pay them at once?
8. Will I be able to view and pay my physician bills from the site?
9. Do I need to establish an electronic payment method to be eligible for the online account manager?
10. What specific type of electronic payment method can I use?
11. Can I print a payment stub and send it in with my payment instead of paying electronically?



1. How do I view my account information and manage my account online?

In order to view your account information and make payments online, you must enroll by entering the account number from you statement, and the paitent's date of birth. Then create a userid and password. This information will ensure that only you can securely access your account information. Once enrolled, you will receive an e-mail notification whenever there is a new account added to your statement.

top

2. Can another family member access my online account?

A family member can only access your account if you provide that person with your userid and password that you created during the enrollment process.

top

3. Why is my e-mail address needed?

We collect your e-mail address so we can notify you when there has been a new account added to your existing accounts.

top

4. Can I contact the Patient Accounting office through e-mail?

Yes, you may e-mail our office at patientaccounts@saintpetersuh.com 24 hours a day, seven days a week with questions. Please be patient for your response. We will personally reply to your message during normal business office hours.

top

5. Besides viewing my account and paying my bill online, what other resources are available from the site?

In addition to managing and paying your account online, the hospital has included many helpful resources online to help you understand and manage the healthcare billing process. With the online account manager you can: top

6. Do I need to enroll in order to use these other resources?

No, you only need to enroll if you would like access to 'My Account' information, including making payments, tracking insurance, receiving e-mail notifications when there is a change to your account, etc. The other resources are available to you 24 hours a day, regardless of your enrollment.

top

7. Will I be able to combine several open accounts for my different visits and pay them at once?

Yes, however, combining accounts is only available on our online bill pay website.

top

8. Will I be able to view and pay my physician bills from the site?

No, only your hospital bills will be available from the site.

top

9. Do I need to establish an electronic payment method to be eligible for the online account manager?

No. When it comes time to pay your bill, you will have the option to either establish an electronic payment method or print a payment stub out on your home printer.

top

10. What specific type of electronic payment method can I use?

You can make payment electronically, via credit card or debit card.

top

11. Can I print a payment stub and send it in with my payment instead of paying electronically?

Yes. You have the option of printing a payment stub with all of your open accounts and sending that in with your check to the hospital. Just click the 'Print Payment Stub' option on the 'Make Payment' page.

top